Nothing is more important to us than customer satisfaction. Our customer service policies are simple, straightforward, and written with the customer in mind to ensure that you have a superb buying experience.
Everything sold is unconditionally guaranteed. Returns for refund or replacement of undamaged items may be made for any reason within thirty days of purchase. If a gift recipient already has a book, movie, collectible, or other item in a gift package, individual items can be returned or exchanged at the gift recipient's convenience. Refunds will be issued in the same method that payment was made.
Internet purchases may be returned either by mail or in person at our New Hampshire store.
Most orders are shipped within one business day of receipt. Our staff will contact you in the event that your order is delayed for any reason.
An e-mail message will be sent when orders are received and shipped. Shipping notification will include the tracking information necessary to track your order with the shipping carrier.
The personal information you provide to us during the sales transaction will never be sold or shared with third parties.
Our staff is ready to help. You may call us at 603.601.0868 during normal business hours or you may e-mail us at customer.service@greathistorygifts.com. Our mailing address is 7 Lafayette Rd, Unit B, North Hampton, NH 03862.
