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Our Customer Service Policies

Ordering

You may place an order using our website, or by calling us during business hours at 800-269-0413. Most orders are processed for shipment the same business day that they are placed, and we ship orders five days per week, excluding US federal holidays. If you would like to change or cancel an order after placing it, please call or e-mail.

Shipping & Delivery

Most orders ship within one business day of receipt. Transit time is typically 2-5 business days. If your order requires rush processing and overnight shipping, please call 800-269-0413 as soon as possible after your order is placed. We no longer ship to addresses outside of the United States. International shipping is available at our eBay Store.

Returns & Replacements

We accept returns for exchange or refund for 30 calendar days after delivery of the order, and returns for Christmas holiday gift purchases may be made through January 31. Please contact us if you receive a damaged item, or if an item is missing from your order. Damaged items or items missing from an order may be replaced or refunded at our discretion. Undamaged items that are returned must be in new, unaltered and unused condition showing no signs of wear or damage. Refunds are contingent upon inspection of item(s), and the customer is responsible for all shipping costs if seller is not at fault for the return. Refunds will be given in the form of the payment method used for the original purchase transaction.

Payment, Pricing & Promotions

We accept all major credit cards, PayPal, and money orders as payment for orders placed on our website. Google Pay and PayPal checkout may also be used to pay for your order. Prices displayed on our website do not include shipping costs and these costs will be shown at checkout or can be estimated prior to checkout. Free shipping is available for orders of at least $75.00.

Contact Information

Please contact us using the 'Contact Us' link on any page or by calling or texting 800-269-0413 or 603-926-4422. Our mailing address is: Historia Emporium - The History Store, 25 Nimble Hill Rd Ste 201, Newington, NH 03801.

Retail Sales

Our retail store closed in December, 2019 and in-store shopping is no longer available. Pick-up or curbside pick-up of Internet orders at our business location is available. To purchase an item for pickup at our business location, please choose that option for shipping. Your order will be ready for pick-up as soon as a few minutes after being placed. Please email us or call/text 603-926-4422 to arrange pick-up details.

Copyright © 2021 Historia Emporium - The History Store. All Rights Reserved.