You may place an order using our website, or by calling us during business hours at 800-269-0413. Most orders are processed for shipment the same business day that they are placed, and we ship orders six days per week, excluding US federal holidays. If you have a question or would like to change or cancel an order after placing it, please call or e-mail us and we will make every effort to comply with your change or cancellation request.
Most orders ship within one business day of receipt. Should circumstances require that shipping of your order is delayed by more than three business days, you will be contacted. When contacted, you will be offered the option to wait for the order to ship or to cancel the order and receive a full refund. If your order requires rush processing and overnight shipping, please call 800-269-0413 as soon as possible after your order is placed.
We accept returns for exchange or refund for 30 calendar days after delivery of the order, and returns for Christmas holiday gift purchases may be made through January 31. Please contact us if you receive a damaged item, or if an item is missing from your order. Damaged items or items missing from an order may be replaced or refunded at our discretion. Undamaged items that are returned must be in new, unaltered and unused condition showing no signs of wear or damage. Refunds are contingent upon inspection of item(s), and the customer is responsible for all shipping costs if seller is not at fault for the return. Examples of when the seller is at fault for a return include incorrect item sent and item arrived damaged. In these cases, pre-paid return postage will be provided for the return. Refunds will be given in the form of the payment method used for the original purchase transaction.
We honor all major credit cards, PayPal, and money orders as payment for orders placed on our website.
Please contact us using the 'Contact Us' link on any page or call 800-269-0413.